Terms and Conditions

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§1 General provisions

  1. The website available at the address https://queenbe.es operated by the company Partner Pszczelarza Sp. z o.o. (Beekeepers Partner) based in Kraków, al. Powstania Warszawskiego 15, 31-539 Kraków, entered into the register of entrepreneurs of the National Court Register maintained by the District Court in Rzeszów under number KRS 0000865023, REGON 387311349, NIP 517-041-06-04, with an email address: info@queenbe.es. Hereinafter referred to as the “Service.”

  2. These Terms and Conditions specify the rules for using the Service by Clients, in particular the rules for concluding Service Sale Agreements, executing these agreements, and handling the complaint process.

  3. Whenever the following terms are used in these Terms and Conditions, they shall be understood as follows:

    1. Applications – Services provided by the Operator to the Client, concerning various professional groups in the beekeeping sector, available as part of the Service.
    2. Business days – days of the week from Monday to Friday, excluding all days specified in separate legal regulations as non-working days.
    3. Consumer – a Client who is a natural person, performing a legal act with the Operator that is not directly related to their business or professional activity.
    4. Consumer-Entrepreneur – a natural person referred to in art. 38a of the Act of May 30, 2014, on consumer rights, who uses the Service, in particular places Orders, when performing these activities are not of a professional nature for such a person, resulting in particular from the subject of their business activity, made available based on the regulations on the Central Register and Information on Business Activity.
    5. Account – a service available to Clients upon registration in the Service, enabling the purchase of Services, access to the history of Orders placed via the Service, view of Order implementation, access to data provided during registration with the possibility of modification in accordance with these Terms and Conditions.
    6. Client – a natural person who has reached the age of 18, a legal entity, or an organizational unit with legal personality, using the Service and making purchases of Services in accordance with the rules set out in the Terms and Conditions.
    7. Client User – a natural person using the Operator’s Application based on a Service Order for the Client.
    8. Operator or Seller – Partner Pszczelarza Sp. z o.o. based in Kraków, al. Powstania Warszawskiego 15, 31-539 Kraków, entered into the register of entrepreneurs of the National Court Register maintained by the District Court in Rzeszów under number KRS 0000865023, REGON 387311349, NIP 517-041-06-04, email address: info@queenbe.es.
    9. Terms and Conditions – these Terms and Conditions of the Service, available on the website partnerpszczelarza.pl and at the Operator’s headquarters.
    10. Service – an intangible benefit provided by the Operator via the Service, which may be the subject of an Order.
    11. Client’s Service – an intangible benefit provided by the Client to the Client’s Users via selected Applications offered by the Operator.
    12. Sale Agreement – a service provision agreement concluded between the Operator and the Client.
    13. Service – an online service for selling services, operated by the Operator, available at partnerpszczelarza.pl and its subdomains.
    14. Order – a declaration of will expressed by the Client via the Service, equivalent to submitting an offer to conclude a Sale Agreement, specifying the type, quantity, personal data of the Client, and the payment method.

§2 Rules for using the service

  1. The Service is intended for presenting Services and submitting Orders by Clients in accordance with the rules set out in these Terms and Conditions.

  2. These Terms and Conditions define the type and scope of services provided electronically via the Service, as well as the conditions for concluding and terminating Sale Agreements and the rules for Clients’ use of the Service, including the functionalities made available to them.

  3. The Operator provides the following services electronically within the Service:

    1. Providing the possibility for the Client to create an Account in the Service, enabling the submission of Orders and the use of other functionalities offered in the Service (access to order history, data editing);
    2. Enabling the Client to create an Account via the Service in individual Applications of the Operator, including:
    3. The QueenBee Matron Beekeepers Application – Partner Pszczelarza at https://app.queenbe.es

  4. Registration of an Account in the Service is voluntary and free of charge.

  5. The service agreement for creating and maintaining an individual Account in the Service is concluded upon the Client filling out the registration form available at https://account.queenbe.es/register, accepting these Terms and Conditions, and giving consent for the Operator to process their personal data, as well as confirming the intention to create an individual Account in the Service by clicking the “Register” button.

  6. Before registering an individual Account in the Service, the Client should carefully read these Terms and Conditions and the Privacy Policy.

  7. After registering an individual Account in the Service, the Client can log in to the Service by entering the email address provided during registration and the password. If the Client does not remember the password, they can use the password reset form by providing the email address used during registration.

  8. The Client can delete their Account in the Service at any time and without giving any reason. Deletion of the Account results in the termination of the service agreement for providing the individual Account in the Service.

  9. To delete an individual Account in the Service, the Client should send a request to the Operator via email at info@queenbe.es or in writing to the Operator’s registered address.

  10. To use the services offered via the Service, including browsing content, submitting Orders, and using an individual Account, the following minimum technical requirements must be met:

    1. Having a multimedia device with internet access;
    2. Having a web browser with current JavaScript support and content blocking programs (e.g., AdBlock) disabled, such as:
    • Mozilla Firefox
    • Opera
    • Google Chrome
    • Microsoft Edge
    • Safari
    1. Having an active email account.

  11. The Client undertakes to:

    1. Use the Service in a manner that does not violate applicable laws or the provisions of these Terms and Conditions;
    2. Use the Service in a manner that does not infringe the rights of third parties, good manners, or the principles of social coexistence;
    3. Use the Service in accordance with its intended purpose and in a way that does not disrupt its operation;
    4. Exercise due diligence in choosing a password and login for their Account in the Service and maintain their confidentiality.

  12. The Operator may terminate the service agreement for maintaining an individual Account in the Service with a 14-day notice period in case of violation of the principles mentioned in paragraph 11 above.

  13. Termination of the service agreement for maintaining an individual Account in the Service will be sent to the Client at the email address provided in the Service.

  14. The Operator is not responsible for the consequences of the Client sharing their login data for the Service with third parties.

§3 Placing orders and entering into the sales agreement

  1. Before placing an Order for Services available in the Service, the Customer is obliged to carefully read this Regulation. By confirming the Order in the Service, the Customer simultaneously states that they have read this Regulation and accepted its provisions, and that they consent to the processing of their personal data by the Operator for the purpose of executing the Order.
  2. The provision of electronic services by the Operator to enable Customers to place Orders for Services available in the Service via the Service is free of charge and is a one-time service. The service ends immediately after the Operator has completed the Order.
  3. Orders for Services available in the Service can be placed 24 hours a day, 7 days a week, year-round, excluding technical and maintenance breaks. Orders placed on non-working days will be fulfilled on the next business day, counting from the day of submission.
  4. All Sales Agreements concluded based on Orders submitted via the Service are entered into and executed through the Operator’s Service.
  5. To place an Order, the Customer should:
    1. select the appropriate Application, then fill out the initial form on the Application screen. The Customer can then continue using the Application according to its functionality.
    2. provide the necessary data (or log in to the Account), and make the required statements.
  6. The basic condition for executing the order is the correct completion of the Application form by the Customer. In case of any ambiguities regarding the data provided by the Customer, the Operator may suspend the execution of the Order and will immediately inform the Customer about it.

§4 Service prices

  1. All prices in the Service are provided in Polish zloty and include VAT at the applicable rate.
  2. The total price of Services ordered in the Service will include a payment handling fee depending on the payment system used by the Operator.
  3. The price listed for each Service in the Service is binding at the time the Customer places the Order.
  4. The Operator reserves the right to change Service prices in the Service, introduce new Services, and conduct promotional campaigns and offer discounts.
  5. Changes in Service prices referred to in paragraph 4 above do not affect the prices of Services in Orders placed before the effective date of the price change, promotional conditions, or sales.
  6. Certain Operator Applications providing functionalities for Customer Users may offer direct payment for Services into the Customer’s account, using the Operator’s Service. Customer Service prices for Customer Users are defined directly by the Customer. The Operator’s Service is not responsible for Customer Service prices.

§5 Payment methods

  • Payments for the ordered Services can be made using the selected online payment method via the Stripe platform, connected with Przelewy24;

§6 Conditions of service delivery

  1. The ordered Services are available in the Operator’s Service automatically after the payment is recognized as completed, at no additional cost.
  2. For each ordered Service, a proof of purchase and information about the right to withdraw from the contract are attached, along with a withdrawal form template facilitating the withdrawal and information about the possibility of complaints, including a complaint form template. The form templates are only examples and are not binding for the Customer.
  3. If the Customer requests the issuance of a VAT invoice, they simultaneously agree to receive the VAT invoice without a signature, as an electronic document.

§7 Service complaints

  1. The Operator undertakes actions to ensure the proper functioning of the Service within the scope of current technical knowledge and commits to promptly removing defects or interruptions in the Service reported by Customers.
  2. The Customer may notify the Operator of any defects or interruptions in the functioning of the Service (Service Complaints).
  3. The Customer may submit Service Complaints directly to the Operator via email at info@queenbe.es.
  4. In the Service Complaint, the Customer should provide: their full name, the name of the Application, account details within the Application, and the type and date of the cause of the Complaint.
  5. The Operator will respond to the Service Complaint within 14 working days from the date of its receipt. The Operator will communicate the response to the Customer via email.

§8 Right of withdrawal from the contract

  1. The Customer being a Consumer or a Consumer-Entrepreneur (hereinafter: the Authorized) has the right to withdraw from a contract concluded remotely within 14 days without providing any reason and without incurring costs, except for the costs specified in Articles 33, 34(2), and 35 of the Act.
  2. The 14-day period referred to in paragraph 1 counts from the day on which the purchased Service was delivered, or in the case of a service contract, from the day of its conclusion.
  3. The right of withdrawal does not apply to Sales Agreements for Services constituting functionalities produced on an individual Customer’s order, including in particular personalized parts of the Operator’s Application.
  4. A statement of withdrawal from the contract should be submitted to the Operator via email.
  5. The Authorized is obliged to bear the direct costs of returning the Service.
  6. The refund to the Authorized will be made by the Operator using the same payment methods used by the Authorized unless they explicitly agree to another method. In no case will the Authorized incur additional costs related to this refund.
  7. The refund of payments made by the Customer User for Customer Services should initially be carried out by the Customer User through direct contact with the Customer. If the withdrawal process fails with the Customer, the Operator may take appropriate steps to clarify the situation and negotiate in connection with the enforcement of the Consumer’s rights.

§9 Out-of-Court complaint and claim resolution

  1. Detailed information regarding the possibility for a Customer being a Consumer to use out-of-court methods of complaint handling and claim enforcement, as well as access rules for these procedures, are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations responsible for consumer protection, Provincial Trade Inspection Offices, and at the following addresses of the Office of Competition and Consumer Protection:

  2. The Customer being a Consumer has the following example options for using out-of-court complaint handling and claim enforcement:

    • They are entitled to apply to the permanent consumer arbitration court, referred to in Article 37 of the Act of December 15, 2000, on the Trade Inspection (Journal of Laws 2001 No. 4, item 25, as amended), with a request to resolve a dispute arising from a concluded Sales Agreement. The regulations governing the organization and operation of permanent consumer arbitration courts are specified by the regulation of the Minister of Justice from September 25, 2001.
    • They are entitled to contact the provincial Trade Inspection Officer, in accordance with Article 36 of the Act of December 15, 2000, on the Trade Inspection (Journal of Laws 2001 No. 4, item 25, as amended), with a request to initiate mediation proceedings to amicably resolve the dispute between the Consumer and the Seller. Information on the rules and procedures of the mediation process is available at the offices and on the websites of the respective Provincial Trade Inspection Offices.
    • The Consumer can obtain free assistance in resolving the dispute, also by using free help from the district (municipal) consumer ombudsman or social organizations such as the Federation of Consumers or the Polish Consumers’ Association. Advice is provided via the free hotline at 800 007 707 or by email at porady@dlakonsumentow.pl.
    • At http://ec.europa.eu/consumers/odr, the Consumer has the opportunity to use the EU online dispute resolution platform (ODR platform) to settle a dispute with the Operator electronically. The ODR platform is a multilingual, interactive website for consumers and entrepreneurs in the Europea

§10 Processing of personal data

  1. Personal data obtained through the Service will be processed solely for the purposes specified in the Regulations and the Privacy Policy, including the execution of the Sales Agreement, provision of electronic services, as well as for the purpose of protecting rights and any claims.
  2. The Operator declares that personal data of Customers may only be disclosed to the extent necessary to achieve the purposes specified in the provisions of the Regulations and the Privacy Policy.
  3. Detailed rules for the protection of personal data and the privacy policy in the Service are available in the document “Privacy Policy,” accessible at the website https://queenbe.es/privacy-policy.

§11 Change of the Regulations

  1. The Operator is entitled to unilaterally change these Regulations within the scope that has not been individually agreed with the Customer for justified reasons. A justified reason is, in particular, the occurrence of one of the following circumstances:
    1. change in generally applicable law in Poland, which modifies the content of the Regulations or imposes on the Operator the obligation to modify this content;
    2. issuance by public administration authorities, including in particular the President of the Office of Competition and Consumer Protection, of decisions, recommendations, guidelines, obligations, or acts of a similar character, which modify the content of the Regulations or impose on the Operator the obligation to modify this content;
    3. introduction by the Operator of new functionalities of the Service or modification of their current scope – in this case, changes to the Regulations are permissible only concerning these new functionalities;
    4. implementation or modification by the Operator of new or existing IT systems – in this case, changes to the Regulations are permissible only to the extent that is objectively necessary and directly related to the implementation or modification of these systems;
    5. issuance of court or administrative rulings indicating that contractual provisions similar to those used by the Operator may be contrary to law, including in particular consumer protection laws – in this case, changing the content of the contract is permissible if, upon comprehensive consideration of the circumstances of the case, it can objectively be deemed that, from the perspective of an average Customer who is a Consumer or a Consumer-Entrepreneur, the proposed change is for their benefit;
    6. the Regulations require supplementation, clarification, or modification due to generally applicable law in Poland or for greater transparency of its provisions – in this case, changes are permissible to adapt the Regulations to legal requirements or to achieve greater clarity.
  2. The Operator shall inform the Customer via publication in the Service at least about:
    1. the content of the planned change to the Regulations;
    2. the date of entry into force of the change;
    3. the consolidated content of the Regulations after the changes.
  3. Each Customer who has registered in the Service will also be informed of the content of the changes by email to the address provided in the registration form.
  4. The information about the change to the Regulations will be provided no later than 14 calendar days before the changes take effect.
  5. The amended Regulations will bind the Customer who registered in the Service unless they submit, within 14 calendar days from the date of receipt of the information about the change, a statement of termination of the service agreement.
  6. In the event of amendments to these Regulations, all Sales Agreements concluded before the date of entry into force of the change will be executed in accordance with the Regulations in the wording in force on the day of conclusion of the Agreement.

§12 Final Provisions

  1. This Regulations is a publicly available document, posted on the website of the Service in the “Regulations” tab (located at https://queenbe.es/terms-and-conditions), in a form that allows for obtaining, reproducing, and recording its content using an IT system used by the Customer, and also made available free of charge in printed form at the Operator’s registered office.
  2. Information and price lists posted on the Service website regarding the Services presented in the Service do not constitute an offer within the meaning of the provisions of the Act of April 23, 1964, Civil Code.
  3. Agreements concluded in the Service are conducted in Polish.
  4. The fixation, securing, and sharing of the content of the agreement concluded via the Service occur through sending the Customer the content of the concluded agreement to the email address provided during the transaction made in the Service.
  5. In matters not regulated in the Regulations, the relevant provisions of law shall apply. To avoid doubts, it is assumed that none of the provisions of the Regulations restrict the rights of the Consumer or the Consumer-Entrepreneur, which they are entitled to under the laws valid in the territory of the Republic of Poland. In case of the existence of a provision of such a character, the mandatory provisions of applicable law shall apply.
  6. Disputes arising from the Regulations, which cannot be resolved amicably between the Customers and the Operator, shall be settled by the competent common court.
  7. The Regulations come into effect on May 10, 2022.